Terms of Service
Last updated July 25, 2026
These terms cover this website and the demo dashboard. 1VIM is pre-launch and is not yet processing real returns. Retailers and recovery partners who join the pilot will sign separate written agreements covering title transfer, refunds, insurance and payment. Nothing on this website creates those obligations.
1. Acceptance
By using this website you agree to these terms. If you do not agree, please do not use the site.
2. What this site is
This site describes the 1VIM return commerce platform and includes an interactive dashboard demonstration. The dashboard is populated entirely with fictional sample data for illustration. Retailer names, partner names, customers, addresses, prices and performance figures shown in the demo are invented and do not represent real businesses, real people or actual results.
3. Forward looking statements
Descriptions of integrations, recovery models, revenue splits, pilot markets and performance metrics describe intended functionality. They are plans, not commitments, and may change. Any figures presented as examples are modelled, not measured.
4. Demo requests
When you submit a demo request you confirm the information you provide is accurate and that you are authorised to provide it on behalf of the company you name. We use it to contact you about 1VIM. See our Privacy Policy.
5. Acceptable use
- ·Do not attempt to gain unauthorised access to any part of the service
- ·Do not scrape, probe or stress test the site without written permission
- ·Do not submit false information or impersonate another person or company
- ·Do not use the site to transmit malware or unlawful content
6. Intellectual property
The 1VIM name, logo, site content and software are owned by 1VIM. You may not copy, redistribute or create derivative works from them without permission. Third-party names that appear on this site belong to their respective owners, and their appearance does not imply any partnership, endorsement or existing integration.
7. Terms that will govern the platform
When the platform goes live, the following will be set out in signed agreements rather than in these website terms:
- ·When title to a returned product transfers, and to whom
- ·When a customer refund is released relative to pickup, grading or resale
- ·Which resale channels, price floors and geographic limits apply to each return
- ·How revenue is divided between retailer, recovery partner and 1VIM
- ·Insurance, liability and the classification of recovery partners
- ·Product safety screening obligations, including recalled goods
Recalled products may not lawfully be resold. The platform is being built to screen against published recall data before any listing is published, and partners will be contractually required not to list recalled items.
8. Disclaimer
This site is provided on an as is basis without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or error free.
9. Limitation of liability
To the fullest extent permitted by law, 1VIM is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenues, arising from your use of this website.
10. Governing law
These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws rules.
11. Contact
Questions about these terms can go to [email protected].
See also our Privacy Policy.