Privacy Policy

1VIM operates a return commerce network. Retailers publish approved returns to us, local recovery partners collect those products from customers, and the products are graded and resold. This policy explains what personal information passes through that process and how we handle it.

For any privacy question, contact [email protected].

When you submit the demo request form we collect your name, work email, company name, approximate monthly return volume, and anything you write in the message field. We also record the time of submission and the IP address the request came from, which we use only to rate limit abuse of the form.

We do not use advertising cookies or third-party analytics trackers on this site.

When a retailer sends us an approved return, we expect to receive:

• ·The returning customer's name, delivery address, and contact phone number
• ·The chosen pickup window
• ·Product details including SKU, serial number, condition and reason for return
• ·The original order reference from the retailer

From recovery partners we collect identity and verification records, vehicle and storage details, service area, and the payout information needed to pay them. From secondary buyers we collect the information needed to complete and deliver a purchase.

During a pickup, partners capture photographs and video of the product for chain of custody. Partners are instructed to photograph the product only, not the interior of a residence or any person.

• ·To match a return to a qualified recovery partner near the customer
• ·To let the customer and partner confirm a doorstep handoff
• ·To verify the product and prevent return fraud
• ·To create and maintain the return passport, our chain of custody record
• ·To list the product for resale on channels the retailer permits
• ·To settle payment between retailer, partner, courier and 1VIM
• ·To comply with tax, product safety and other legal obligations

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

A recovery partner is shown a customer’s street address, name and pickup window only after that partner has claimed the specific return and the customer has confirmed a window. Before a claim, partners see the neighbourhood and approximate distance, not the exact address.

Access to customer addresses is logged. Partners agree to use that information solely to complete the assigned pickup.

• ·The retailer that originated the return
• ·The recovery partner assigned to collect it
• ·Payment processors, for settlement and payouts
• ·Delivery and logistics providers, when a product must be shipped
• ·Marketplaces where a product is listed, limited to product information
• ·Professional advisers, and authorities where the law requires it

Marketplace listings never include the returning customer’s name or address.

Demo request submissions are kept while we are in contact with you and deleted on request. Once the platform is live, customer contact and address details tied to a completed pickup will be retained only as long as needed to resolve disputes and meet tax and product safety obligations, then removed from the active record. The return passport itself is retained for the life of the product, but it identifies the product, not the person who returned it.

Depending on where you live, including under the Virginia Consumer Data Protection Act, you may have the right to access, correct, delete or obtain a copy of your personal information, and to appeal a refusal. Write to [email protected] and we will respond within the period the applicable law requires.

We use encryption in transit, access controls scoped to the minimum necessary, and logging of access to sensitive fields. No system is perfectly secure, and we will notify affected people and regulators as required if a breach occurs.

1VIM is a business service and is not directed to children. We do not knowingly collect personal information from anyone under 16.

We will update this policy as the platform develops, particularly before the first live pilot. Material changes will be reflected in the date at the top of this page.